Transit Services (e-tran)

e-tran Bus Passes Frequently Asked Questions





Q: Can e-tran or RT bus passes be purchased through the mail?
A: Yes, e-tran bus passes can be purchased through the mail. Forms can be accessed three ways: at our website click here, call (916) 683-8726 and request a form to be mailed to you or ask e-tran bus drivers for the form. e-tran bus passes can be ordered with a credit card by faxing the order form to (916) 684-0912. To check on the status of the pass order, please call the City Accounting Department at (916) 478-2274.

RT bus passes can be purchased through the mail by calling (916)321-2877 to have a form mailed to you or with a credit card by calling RT’s Fare Prepayment Department at (916) 321-2849.

Q: Can e-tran bus passes be purchased online?
A: Yes, visit www.e-tran.org and click on bus passes online. To check on the status of your online pass order call (916) 627-3279.

Q: Who can buy e-tran and RT Monthly Passes?
A: Anyone. A Discount Pass is for seniors aged 62 to 74, or persons with disabilities, certified by Regional Transit (RT). Seniors over 75 and above can obtain a lifetime pass from RT. If the passenger does not want a lifetime pass, they can still pay the Discount Pass. Student Passes are for students, ages 5-18 with valid student school I.D. A Basic Pass is for everyone else.

Q: What is the difference between an RT and e-tran Monthly Pass?
A: An e-tran monthly pass is for people who ONLY use e-tran buses, transfers can be obtained from the e-tran bus drivers to a RT bus. A RT monthly pass is for a person who uses BOTH RT and e-tran buses.

Q: My son, aged 16, needs to ride the bus to and from work, but it’s the summer, can he still obtain a student I.D.?
A: He can use his past school year I.D. card until he receives a new school I.D. card or he can go to the RT Photo Identification Center at 1225 R Street (13th Street Light Rail Station), Sacramento to obtain RT Student I.D. Card

Q: RT has special concessions for college students? Does e-tran?
A: RT has agreements with the Los Rios Community College District and California State University, Sacramento to accept their student and facility I.D. cards for free bus and light rail rides. e-tran will honor these agreements and accept these I.D. cards for free rides on e-tran.

Q: My child is riding the bus to and from school, how safe is she?
A: Your child is in good hands. All e-tran routes are driven by professionally trained bus operators that are trained to handle certain emergency related tasks. Should problems occur on the bus, the bus operators will contact the local authorities for assistance.

Q: My child has after school activities, how often will buses run after normal school hours?
A: Consult an e-tran rider’s guide for more details. Typically buses operate every 60 minutes until 7:30 pm. Route 156 travels along Bruceville Road and Elk Grove Blvd and operates until 11:00 pm.

Q: Can Sacramento Residents Purchase e-tran Monthly Passes?
A: Yes, a Sacramento resident can purchase an e-tran monthly pass.

Q: I purchased a monthly pass on the 25th, and the bus driver still charged me for my fare, why?
A: Passes are only good for the month of purchase and only can be used for the current month. Therefore, a monthly pass purchased on the 25th will be effective on the 1st.

Q: Are e-tran or RT Monthly Passes refundable, exchangeable or replaceable?
A: No, all sales are final. Once a pass is sold, no refunds are given, no exchanges can be made and no pass will be replaced if lost, destroyed or stolen.

Q: What if I do not ride RT often, how can I use RT?
A: An e-tran monthly pass holder can purchase a transfer for 50 cents from the e-tran bus operator to use on RT. To transfer from a RT bus to an e-tran bus, the e-tran pass holder will have to pay full fare or $2.50 on RT.

Q: Does e-tran sell tickets books?
A: e-tran has a 10-Ride punch pass for the infrequent traveler. A Basic punch pass cost $22.50. A Discount punch pass cost $11.00. 10-Ride Passes can be purchased through the mail, online or at Elk Grove City Hall only.

Q: Does e-tran accept RT Passes, Tickets and Transfers?
A: Yes, e-tran accepts all RT Monthly Passes, Daily Passes, Transfers and Tickets (except Central City) on e-tran buses as base fare.

Q: Where else can I purchase RT bus passes and tickets and e-tran bus passes?
A: View locations on where to purchase passes.

Q: Can e-tran or RT bus passes be purchased through the mail?
A: Yes, e-tran bus passes can be purchased through the mail. Forms can be accessed three ways: at our website at www.e-tran.org, call (916) 478-2211 and request a form to be mailed to you. RT bus passes can be purchased through the mail by calling (916) 321-2877 to have a form mailed to you or with a credit card by calling RT’s Fare Prepayment Department at (916) 321-2849.

Q: Can you purchase e-tran or RT bus passes with TransitChek or RideChek?
A: Yes, all vendors in Elk Grove accept TransitChek and RideChek. Please call 1(800) 531-2828 for more details and information.

Q: When are e-tran Monthly Passes available for purchase?
A: Passes will be available from the 25th of each month to the 10th of the following month.

Q: Can I purchase e-tran or RT Daily Passes at the vendors in Elk Grove?
A: No, daily passes are only sold on buses.

Q: How can I access Transit Information?
A: For e-tran, please call (916) 683-8726 or www.e-tran.org

For RT, please call (916) 321-2877 or www.sacrt.com

Q: How much are e-tran and RT passes?
A: View e-tran monthly fare.

Any other questions regarding bus passes for e-tran please call (916) 683-8726. and for RT please call (916) 321-2849.

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