City of Elk Grove
Transit Services (e-tran)
10250 Iron Rock Way,
Suite 200
Elk Grove, CA 95624
(916) 68E-TRAN
(916) 683-8726
Toll Free: 511
TDD/TTY: 711
FAX: 916-714-4635
transit@elkgrovecity.org

Transit Services (e-tran)

Paratransit Services

General Information about
e-van
Hours of Operation
Fares
Schedule a Ride
Mobility Training
ADA Paratransit Application
Senior Transportation Service Application
e-tran Fixed Route Bus Service
Other Demand Responsive Transit Service Providers in Sacramento Region
Bienvenido a e-van (Spanish version )

e-van Paratransit Reservations and Cancellations:
(916) 683-8726

Reservations Hours:
Everyday from 7:00 am to 7:00 pm

Cancellations Hours:
24 Hours Per Day – Leave a message after hours

TTY/TDD:
711 – through the California Relay Service

e-van is a service of e-tran and the City of Elk Grove.e-van provides services required under the Americans with Disabilities Act (ADA) and for seniors that are age 75 years old and older. Services are funded with Transportation Development Act (TDA) and Federal Transit Administration (FTA) revenues.

e-van offers ADA service within the city limits of Elk Grove and to medical facilities in South Sacramento for passengers that are unable to board e-tran fixed route vehicles. Seniors that are age 75 years old and older can also use e-van.

e-van will also provide regional service through the urbanized Sacramento area on a limited basis. These communities and cities include Sacramento, Carmichael, Fair Oaks, Rancho Cordova, Citrus Heights, Rio Linda, Elverta, Arden/Arcade, Orangevale, Antelope, North Highlands, Sacramento International Airport and portions of Folsom.

Riders must be certified as eligible to use e-van. A special application must be completed. To request an application, call e-van at (916) 683-8726 or click onADA Paratransit Application or Senior Transportation Service Application. Mail completed applications to:

RT Accessible Services
e-van Application Review
PO BOX 2110 Sacramento, CA 95812-2110

You may call RT Accessible Services at (916) 557-4685 (TDD at (916) 557-4686) or email paratransit@sacrt.com to check on the status of your application.

General Information about e-van

Click here to view the e-van Service Area Map.

Click here for the Welcome to e-van Brochure for new riders interested in receiving e-van service.

Click here for the e-van Rider's Guide for current eligible users of e-van and Paratransit, Inc riders in Elk Grove.

Hours of Operation

e-van is designed as a complementary paratransit service for seniors age 75 years old or better and persons with disabilities.

e-van will operate service seven days a week; include holidays.

Mon - Fri 5:30 a.m. - 10:30 p.m.
Saturday 6:00 a.m. - 10:30 p.m.
Sunday 8:00 a.m. - 8:30 p.m.

Fares

When you make a reservation for a trip on e-van, you will be told the fare for your trip. You must pay your fare as soon as you get into the vehicle. You may pay in cash or with a 10-Ride Pass. If you are paying with cash, bring exact change because the bus operators cannot make change.

One Way Fares:

$3.00	..........	Local, one way travel within the City of Elk Grove and to certain areas in South Sacramento with an advance reservation.
$4.00	..........	Regional, onetravel with a trip that begins or ends within the City of Elk Grove.
$6.00	..........	General public, one way fare on e-van, only within the City of Elk Grove based on space availability.
$8.00	..........	One-way service to Sacramento International Airport.

10-Ride Pass Prices:

$30.00	..........	Local 10-Ride Pass for trips within the City of Elk Grove and to Medical Facilities in Sacramento.
$40.00	..........	Regional 10-Ride Pass for trips that begins or ends within the City of Elk Grove.

Monthly Pass Prices:

$100.00

..........

Valid on e-van local and regional service.

Passes or tickets for e-tran, Paratransit, Inc or other transit operators are not valid on e-van. Transfers are not issued or accepted for trips requiring the boarding or alighting of another paratransit service.

Purchasing 10-Ride and Monthly Passes:

You can purchase 10-Ride passes for e-van in the following ways:

In person at Elk Grove City Hall Accounting Department, 8401 Laguna Palms Way, Elk Grove, CA 95758, Monday-Friday (excluding Holidays) 8:00 am to 5:00 pm.
Through the mail, by mailing a personal check or money order to the address listed above.
Via f ax, by faxing your credit card information and 10-Ride Pass request to (916) 684-0912.
Online at www.e-tran.org

Reservations: (916) 683-8726 TDD/TTY: 711

Travel on e-van is by advance reservation only. Reservations are made by calling the e-van Customer Service Center. Reservation calls are accepted from 7:00 am to 7:00 pm. every day, including weekends and holidays. You must make your reservation no later than 7:00 pm, the day before your trip. You can make your reservation as early as two days in advance.

Same Day Reservations

e-van will also accept same day reservations on a space available basis, for local trips within the City of Elk Grove, and to medical facilities in South Sacramento. You must call at least two hours in advance. The fare for same day service is $3.00. You can call to see if same day service is available and make a reservation from 7:00 am to 7:00 pm everyday by calling (916) 683-8726, TDD/TTY: 711 through the California Relay Service.

Mobility Training

The City of Elk Grove Transit Services staff is available to provide Mobility Training for persons wanting to learn how to ride e-tran fixed route buses as an alternative to using e-van. The service is provided to you at no cost.

In the Mobility Training Program, you can learn to:

Travel independently.
Gain a general understanding of the e-tran system.
Maneuver mobility aids on and off buses.

Mobility Training includes:

How to get to and from the bus stop or light rail train station.
Training to specific destinations.
How to identify landmarks.

What are the benefits of Mobility Training?

You don't need to rely on friends and neighbors.
Freedom to go wherever you want, whenever you want.
Increased confidence and independence.
e-tran is less expensive than riding e-van.
Your e-van identification card is valid for free rides on e-tran buses.

Our expert trainers...

Have in-depth experience with e-tran's bus system.
Ensure training is easy and comfortable.
Ride with you on the bus.
Work with your schedule.
Show you how to plan your bus routes.

Mobility Training provides skills, which allow you to travel to:

Work
Senior Centers
Day Programs
Shopping Centers
Recreational Programs
Visit Friends and Relatives
Medical and Health offices
Anywhere you want to go!

Call the City of Elk Grove Transit Services staff to sign up for mobility training by calling 916.687.3009. TDD/TTY users can call 711. You can also email transit@elkgrovecity.org.

e-tran Fixed Route Bus Service

In accordance with the Americans with Disabilities Act of 1990 (ADA), e-tran provides fully accessible fixed-route service in the City of Elk Grove and to Downtown Sacramento. Seniors age 62 and older and individuals with disabilities can ride e-tran at a reduced fare. e-tran encourages individuals with disabilities to take advantage of the independence and flexibility that is provided by our bus system, which offers the following accessible features:

Stop announcements.
Priority seating for riders who have difficulty standing while the vehicle is moving.
Lift equipped buses to assist riders who use wheelchairs or have difficulty getting up and down the bus steps.
One or two reserved wheelchair securement spaces on buses.
e-van eligible users can ride e-tran for free!

For e-tran transit information, please call 916.683.8726, TDD/TTY users can call 711 or visit us online at www.e-tran.org

Other Demand Responsive Transit Service Providers in Sacramento Region

In addition to e-van, there are other demand responsive transit services for seniors and persons with disabilities available to you throughout Sacramento County. e-van can also provide access to Placer County, Yolo County and San Joaquin County. Contact the transit providers for more details on their service. Once you are certified on e-van, your certification is valid on the other transit providers that provide demand responsive services (as long as the certification meets the criteria established by that transit operator).

Senior Center of Elk Grove Dial-A-Ride	(916) 686-4736
Yolobus Special www.yolobus.com	800-371-2877
Folsom Dial-A-Ride www.folsom.ca.us	(916) 355-8347
SCT/LINK www.sctlink.com	800-338-8676
Paratransit, Inc. www.paratransit.org	(916) 429-2009
Placer County Transit Dial-A-Ride www.placer.ca.gov	(530) 885-2877
Roseville Transit Dial-A-Ride www.roseville.ca.us	(916) 774-5757

IMPORTANT NOTE: e-van is an ADA complementary service to e-tran. It is not a specialized medical transportation service and does not provide emergency service. In the event of an emergency, call 911.

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